Nautica Watches

Watch

FAQs

If you have any additional questions please e-mail custserv@timex.com

Where can I buy Nautica watches?
Nautica watches are available in many different department and specialty stores across the United States. We also have worldwide distributors for our international customers. Please go to our Store Locator to find a location near you. For further information regarding orders please e-mail.


Are Nautica watches water resistant?
If your watch is water resistant, it will be indicated on the watch face or on the case back.
  • 50 Meter Water-Resistant watch withstands water pressure to 86p.s.i.a. (equals immersion to 164 feet or 50 meters below sea level) and dust as long as crystal, crown and case remain intact.
  • 100 Meter Water-Resistant watch withstands water pressure to 160p.s.i.a. (equals immersion to 328 feet or 100 meters below sea level) and dust as long as crystal, crown and case remain intact.
  • 200 Meter Water Resistant watch withstands water pressure to 320p.s.i.a. (equals immersion to 656 feet or 200 meters below sea level) and dust as long as crystal, crown and case remain intact.

NOTE: CROWN MUST BE SCREWED INTO THE CASE PROTRUSION TO ASSURE WATER RESISTANCE.
DO NOT OPERATE CROWN OR BUTTONS WHEN WATCH IS WET OR SUBMERGED.


What is Indiglo night light?
Indiglo night-light is a patented lighting system that uniformly illuminates the entire watch dial for ease in telling time in low light conditions. It is simply activated by the push of a button. Battery life is inconsequentially effected. Only featured in analog and digital watches marked with "Indiglo " on the dial/display. Indiglo night-mode Indiglo night-light feature illuminates for 3 seconds with a push of any button; only digital "Indiglo night-mode" marked watches.


What is the metal content of a Nautica watch?
Metal cases are either brass or stainless steel. Metal bracelets are stainless steel.


How long should a Nautica watch battery last?
2 to 3 years.


Can I change the battery in my Nautica watch or should I have a local jeweler do it?
Please do not change the battery yourself. Do not take your Nautica watch to a local jeweler for a replacement battery. Entrust your Nautica watch to the customer service department listed below. This ensures quality repair of your Nautica watch and avoids breakage or damage.
TG Service Center
PO BOX 2802
North Little Rock, AR 72115

For International purchases please use Store Locator.


What do I do if I need a replacement leather strap or want a metal bracelet?
U.S. residents please call or write the customer service dept. Include information regarding type, size and color of strap or bracelet. Prices will vary based on material and construction.


What do I do if the metal bracelet on the Nautica watch I purchased is too large or too small?
If the metal bracelet watch is a gift, do not have the bracelet sized. The recipient should have the bracelet adjusted for their personal comfort.
Too large:
U.S. department stores and better specialty stores carrying Nautica watches are equipped with bracelet adjustment tool kits.
Too short:
U.S. residents: send your watch to the repair dept. advising how many links to add. Email customer service custserv@timex.com with the watch style number and number of links needed. 3 extra links will be provided free of charge; if more than 3 links are needed, additional charges will be incurred based on the specific bracelet


How long is the Nautica watches warranty and what does it cover?
U.S. only Nautica watches are warranted for 5 years from date of purchase against all defects in material or workmanship. This warranty does not apply to normal wear and tear or abuse and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor or defects or damage caused by any source other than TG Service Center. We do not recommend changing your own battery. If you would like your battery, case, crystal or strap replaced, please see the warranty repair coupon for additional charges. Any implied warranties are also limited to ten years from date of original purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state. In the event of a defect or malfunction within this period, it will be repaired or replaced, at our option provided that it is returned prepaid with a check or money order for $8.00 to cover the cost of handling and return postage (this is not a repair charge). Do not send cash. Never include a special watch band or any other articles of personal value in your shipment.
If you are unhappy with the timepiece you purchased on our website, we will gladly refund your money or ship you a replacement. If you would like to exchange the watch for a different model, please enclose the new model number along with a copy of your web order receipt. If there is a difference in price, your credit card with be charged/debited accordingly. Please also include your daytime telephone number and changes, if any, in the ship to address. We will accept the return of any item purchased on our web site provided:
  • it has not been altered or tampered with in any way
  • you include your web order receipt
  • it is returned within 30 days of receipt of the order
If you received a damaged or defective item, please contact customer service/returns at: custserv@timex.com. We will issue you a full refund or replacement at no cost upon receipt of the damaged goods. Please allow 2 to 3 weeks to process the returns. Please send all returns to the following address:
TG Service Center
PO BOX 2802
North Little Rock, AR 72115
For your protection, please use UPS or Insured Parcel Post for return shipment.


Where do I send my Nautica watch for repair?
U.S. only Return the watch, your payment with the completed warranty repair coupon carefully packed (do not send in original packaging as it will not be returned) and insured to:
TG Service Center
PO BOX 2802
North Little Rock, AR 72115
For additional questions please e-mail custserv@timex.com